Last updated: May 30, 2026
We keep this simple and fair. Here's exactly how cancellations, fees, and refunds work.
When you book, we place an authorization hold on your card through Stripe — no money moves yet. You're only charged after your clean is complete. If you cancel in time, the hold is released and you're charged nothing.
To cancel or reschedule, reply to your confirmation text or contact us at (708) 627-8357 / concierge@maidmarvel.com.
If you're not satisfied with your clean, let us know within 24 hours. We'll come back and re-clean the affected areas at no charge. If we still can't make it right, we'll issue a partial refund at our discretion.
Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank. Authorization holds that are released (for on-time cancellations) usually disappear from your statement within a few business days — that's not a charge, just a temporary hold.
Email concierge@maidmarvel.com or text (708) 627-8357 and we'll sort it out.