Terms of Service

Last updated: May 30, 2026

These terms govern your use of maidmarvel.com and the cleaning services provided by Maid Marvel ("we," "us"). By booking, you agree to them.

Our services

We provide residential cleaning in the Los Angeles area, including maintenance, standard, deep, move-in/out, and related cleans. Service scope depends on the option you select and the condition of your home.

Booking & pricing

Prices shown at booking are estimates based on the information you provide (home size, service type). Significant differences in actual condition or size may require an adjusted quote, which we'll confirm with you before proceeding.
Maintenance pricing applies to recurring (weekly/bi-weekly) clients whose homes we've already cleaned. First-time customers begin with a Standard or Deep clean.

Payment

We collect a payment method at booking through Stripe and place an authorization hold on your card. You are charged only after your clean is complete. For bookings scheduled further out, we may re-authorize your card closer to the service date.

Cancellations & refunds

See our Cancellation & Refund Policy for full details. In short: free to cancel or reschedule up to 24 hours before; cancellations within 24 hours or lockouts/no-shows are charged 50% of the booking.

Satisfaction / re-clean guarantee

If you're not happy with your clean, tell us within 24 hours and we'll return to re-clean the affected areas at no charge. If still unresolved, we may issue a partial refund at our discretion.

Access & your responsibilities

Provide safe, timely access to your home (keys, codes, parking) for the scheduled window.
Ensure running water and electricity are available.
Secure cash, jewelry, and irreplaceable valuables before the visit.
Let us know about pets, fragile items, or anything we should avoid.

Limitation of liability

To the fullest extent permitted by law, Maid Marvel is not liable for indirect or consequential damages. Our total liability for any claim is limited to the amount you paid for the service in question. Report any concern (damage, missed area) within 24 hours so we can make it right.

Text messaging

By booking, you consent to service-related texts. Reply STOP to opt out, HELP for help. See our Privacy Policy.

Governing law

These terms are governed by the laws of the State of California. Any dispute will be handled in the courts located in Los Angeles County, California.

Changes

We may update these terms; the current version is always posted here with its "last updated" date.

Contact

Email: concierge@maidmarvel.com · Phone/Text: (708) 627-8357